Frequently Asked Questions
Find answers about Erejuve digital downloads, delivery, refunds, printing, and access issues.
Erejuve products are digital PDF downloads. Nothing will be shipped by mail.
After purchase, you will receive access to your digital files so you can download, save, and print them.
After checkout, your files will be delivered digitally. You may receive a download link on the confirmation page and/or by email, depending on the checkout system used.
Please make sure your email address is entered correctly at checkout.
First, check your spam, junk, promotions, or updates folder.
Sometimes digital download emails are filtered by email providers. If you still do not see it after checking those folders, contact us for help.
Yes. You can print the PDFs for your personal use.
Some pages may be more useful printed, especially checklist pages, planning pages, and inventory pages.
Yes. The PDFs can be opened on most phones, tablets, and computers.
On some phones, the file may open in the browser. On others, it may save to your Downloads or Files app.
Usually, no. Most phones, tablets, and computers can open PDFs without Adobe Acrobat Reader.
If your device does not open the file properly, you may need to use a PDF reader or open the file from your Downloads or Files app.
The files are for personal use by the purchaser and their immediate household/family situation.
Please do not post, resell, upload, copy, or distribute the files publicly.
Yes. You may purchase the bundle for someone else. Make sure the correct email address is used at checkout so the digital files go to the right person.
The Complete Care Bundle includes Erejuve’s digital planning tools designed to help you manage a loved one’s home after loss.
The bundle includes:
- Erejuve Starter Checklist
- Move-Out and Home Closure Checklist
- Caring for a Loved One’s Home Workbook
All files are delivered as digital PDFs.
No. The free guide is a simple starting point.
The paid bundle is more complete and gives you deeper checklists, planning pages, workbook sections, and more structure for handling the home-clearing process.
Because Erejuve products are digital downloads, all sales are final once the digital files have been sent or accessed.
Digital products cannot be returned like a physical item.
If you have trouble accessing your files, please contact us and we will help you resolve the issue.
Contact us as soon as possible. Include your name, the email address you used at checkout, and the correct email address.
We will review the issue and help where possible.
Try opening the link in a different browser first.
If that does not work, check your internet connection and try again. If you still cannot access your files, contact us with your order details.
Not at this time. Erejuve products are digital PDFs only.
You can print them at home or through a local print shop if you want a physical copy.
No. Erejuve provides organization tools, checklists, and planning resources.
Erejuve does not provide legal, financial, tax, real estate, or estate-settlement advice. For those matters, please contact the appropriate professional.
If you have trouble accessing your files or have a question about your order, please contact us through the Contact page or email us at admin@erejuve.com.
Still need help?
If you have trouble accessing your files or have a question about your order, contact us and include your name, order email, and what happened.